Page History

From its creation to its resolution, a request goes through the following statusesStatuses traversed by a request during its life cycle:

1. Status
   colour Blue title NEW

   : Initial status with which your request is created in the systemour service prokect.

2. Status
   colour Blue title IN PROGRESS

   : Your request is being processed.

3. Status
   colour Blue title WAITING FOR SUPPORT

   : We need assistance from another team to resolve your request and we are working on it.

4. Status
   colour Blue title WAITING FOR CUSTOMER

   : This time we need your help to be able to continue with the resolution of your request. Check Please check your mailbox as we have sent you a notification with the information we need, or access the request through our customer portal and review the comments section.

5. Status
   colour Blue title CLOSED

   : Your request has been resolved.

6. Status
   colour Blue title CANCELLED

   : A request is only canceled at your request. Think of this status as a request deletion.

7. Status
   colour Blue title DUPLICATE

   : The request is related to a previously submitted request. Progress is tracked on the original request.

8. Status
   colour Blue title CUSTOMER REPLIED

   : When you add a comment to a request whose status is

   Status
   colour Blue title WAITING FOR CUSTOMER

   , the status automatically changes to

   Status
   colour Blue title CUSTOMER REPLIED

   to let us know that you have responded to our inquiry. As soon as we resume the resolution of your request, we will change the status to 

   Status
   colour Blue title IN PROGRESS

   .